(Dry Trim only, No wash) Cannot be booked online, in salon only.
(dry cut, wash & style)
(wash & style only, No cut)
Priced on consultation
By booking an appointment at Acapella Hair you agree to our booking Terms & Conditions outlined below. Please take the time to read these, as it allows us to be able to operate smoothly for all our clients.
We understand that unavoidable issues arise from time to time, so we will work with you in case of an emergency, however last-minute cancellations, reschedules or ‘no-shows’ will be charged a cancellation fee each time.
Whether you are a New Client or a Returning Client, there are two ways to book an appointment with us; using our online booking system or in person (in the salon or via phone or email).
Booking Online– We require a deposit to secure your appointment, this will be deducted from your bill on the day. This deposit is transferrable and refundable should you wish to cancel or reschedule your appointment outside of the 48 hours and in line with our terms and conditions. This can be done yourself online or you are welcome to contact us. We will take this deposit as payment if you fail to adhere to our terms and conditions.
Booking In Person (via phone or email) – We require a Booking Fee to secure your appointment. This fee stays on your account as credit if you wish to make future bookings. This fee remains on your account. It can be refunded should you wish to no longer make future bookings with us. We will take this fee as payment If you fail to adhere to our terms and conditions.
All our prices are ‘from’. Extra time and product used on the day will be charged accordingly.
As a courtesy, we automatically send you a text reminder 72 hours prior to your appointment time. This allows you 24 hours to get in touch if you wish to cancel or reschedule outside of our 48-hour policy and avoid any fees. This will be sent to the telephone number provided on your initial contact with Acapella Hair. Please understand it is your responsibility to remember your appointment dates and times to avoid missed appointments and cancellation fees. You are always welcome to get in touch to check your appointment times.
How to Contact us
If you wish to cancel or reschedule and you have booked online, you can do this online provided it is outside of the 48 hour period or you can contact us. If you have booked in person or via email/ phone, then you must contact us via email [email protected] or phone the salon 034414767 (if we don’t answer please leave a clear voicemail, these are checked throughout the day) We do not accept cancellations or reschedules communicated via social media apps or private messaging your stylist. We don’t always check these platforms regularly and are likely to miss or not even see these in time.
A little reminder, your appointment is reserved for you and you only.
As this is a specialist service tailored to suit you and your curls only, we do not permit any Guests or Children to attend with you at Acapella Hair unless they are receiving a service too.
We believe that your curls should get the attention they deserve so we do not allow this first appointment to have a colour service included. If you have not had a colour service at Acapella Hair before, a compulsory free colour consultation is available during this appointment, just speak to you stylist during your appointment .
See more about Colour Consultations below.
(Please note, for New Curly Clients aged 15 and under we do allow one parent/guardian to attend only)
You are welcome to book a colour consultation online or in person, this is mandatory for new colour clients (please note that this needs to be booked at least 3 days prior to a colour service). This is an in person, 15-minute complimentary appointment where we can take the opportunity to discuss and plan your goals, asses your hair health, do a skin allergy test and discuss pricing. If you wish to go ahead, we can book you in together, so we can make sure you are booked in for the correct service. A booking fee or deposit will be taken to secure this appointment.
Please arrive on time for your appointment. If you are going to be late, please inform us at the earliest convenience by phone 034414767.
We’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of the day.
Clients will generally be allowed a 5-10-minute grace period. After that time, we will call to check you are on your way. If you are more than 10 minutes late, we may have to re-book you and you will be charged as a ‘no show’. If we can manage to continue with your service, this may have to be reduced but you will be charged the full service.
We understand that unavoidable issues occur that are out of your control and we will do our best to work with you in a case of a genuine emergency. We endeavour to accommodate our clients as best as we can, so the more notice you give us, the more accommodating we can be. If it is a genuine emergency, you are welcome to contact us out of normal working hours if you need to, please leave a voicemail 034414767 or you can email us at [email protected]
All services are non-refundable; We are more than happy to correct a service at our discretion and in agreement with management. You must contact us within 48 hours to inform us of any dissatisfaction and we will do our best to make it right, free of charge. The service must be a mistake from the stylist who provided the service (services from Acapella Hair Stylists only) and not because you changed your mind after the service.
Please do not attempt to fix anything yourself as this could void your complimentary adjustment.